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Terms and Conditions

 

 

Please read our terms and conditions before buying from Thirtyfive Creative Works. Placing a confirmed order on this site implies acceptance of these terms and conditions.


ORDERING

To order, click on "Add to Cart". Your cart will be opened on a new tab, this might take a few seconds depending on your internet speed. You'll then be given the option of choosing the quantity you wish to order. Once you've updated the quantity, you may continue shopping by clicking on the "Continue Shopping" button, or checkout by clicking on the "Check Out" button.

All orders are processed through PayPal. If you don't have a PayPal account, you can still order with your credit card. Once you've placed your order, you'll receive a receipt and confirmation email from PayPal. Please note that you DO NOT have to sign up for a PayPal account in order to make a purchase.

 

DELIVERY

Our manufacturing in small batches, not on a mass production line. Although we try to keep our stock information most updated, in the unlikely event that we don't have your order available immediately, we will contact you about an estimated shipping time. Then you will have the option to cancel your order for a full refund, or accept the new shipment time.

Shipping prices are based on destination. While checking out, you'll have the chance to enter your zip code or country to obtain the shipping cost. Transit time on shipments range from 3-10 days in US shipments and 7-14 days for international shipments. Once we ship out your order, you'll receive an email with tracking information.

If your package doesn't show up, or show up with damages, please email us at thirtyfive@36-1.com and we will work with you to get your product as quick as possible. Please check packaging carefully when receiving a delivery and make note of any damage. If possible, when signing for a delivery please report and sign for any damage to packaging. If the product is damaged due to the shipment, please contact us through the email address above within 5 days of receipt to arrange for a replacement. Please original items and all the packaging material.

 

EXCHANGES and RETURNS

Purchases can be returned for a full refund, less shipping, within 5 days from delivery date as long as the product is in its original condition, and returned to us in it's packaging with all the labels or inserts. Exchanges are not accepted, but an "exchange" can be made by returning the product to us for a refund and then re-ordering the new product

We are sorry that we can not expect returns if the shape of the product is altered even if it has been returned to it's original shape later on. Please make sure you are happy with the product before altering it's shape.

Any custom made orders are not eligible for returns.

If you would like to make a return, please email us at thirtyfive@36-1.com with the subject "return", with details of the item(s) you want to return and the reason(s) for the return and we will happily process your return. You should receive an email with instructions within 5 days from the receipt of your request.


INTERNATIONAL ORDERS

All international orders are subject to possible customs delays, so please plan accordingly. All the charges and fees related to customs and import duties related to your country's laws are always the recipient's responsibility. Please contact your local customs office for further information.

Please note that all merchandise is listed and charged in U.S. dollars. Check with the issuing bank of your credit card to find the exact exchange rate. All refunds are also issued in U.S. dollars, and we do not account for changes in exchange rate and will not issue price adjustments based on fluctuations of exchange rates.

 

PRIVACY

We are fully committed to protecting your privacy and will not disclose your information to any third parties.
Since you'll be using PayPal, we'll only have access to your email and shipping address, not to your credit card information.

We will never sell, rent, or disclose this information to any third party. We may notify you by email about special offers, events, and products we think you would want to hear about. If you don't want to get these emails, please unsubscribe by clicking "unsubscribe" link at the bottom of any email.